We respects your privacy and is
committed to protecting your personal data. This Privacy Policy will inform you
about how we look after your personal data, tell you about your privacy rights
and how the law protects you. It applies to information we collect in relation
to:
·
Users of our website;
·
People who register to use the We system;
·
People who use our online system to enter an
event, create a membership or make a purchase with an Organisation;
·
Employees or representatives of organisations
who use our services or supply us with goods or services;
People who contact us via any
medium (e.g. by post, email, telephone or social media).
It is important that you read this
Privacy Policy, together with any other Privacy Policy we may provide on
specific occasions when we are collecting or processing personal information
about you, so that you are aware of how and why we are using such information.
This privacy notice supplements the other notices and is not intended to
override them.
This Privacy Policy is provided in
a layered format so you can click through to the specific areas set out below.
We Just Planters (BMC Engineering) the
controller and responsible for your personal data (collectively referred to as
“We”, "we", "us" or "our" in this Privacy
Policy).
We have appointed a data privacy
manager who is responsible for overseeing questions in relation to this Privacy
Policy. If you have any questions about this Privacy Policy, please email us on
info@justplanters.co.uk.
You have the right to make a
complaint at any time to the Information Commissioner's Office (ICO), the UK
supervisory authority for data protection issues (www.ico.org.uk). We would,
however, appreciate the chance to deal with your concerns before you approach
the ICO so please email us on info@justplanters.co.uk in the first instance.
You have the right to make a
complaint at any time to the Information Commissioner's Office (ICO), the UK
supervisory authority for data protection issues (www.ico.org.uk). We would,
however, appreciate the chance to deal with your concerns before you approach
the ICO so please email us on info@justplanters.co.uk in the first instance.
We reserve the right to update this
Privacy Policy at any time.
It is important that the personal
data we hold about you is accurate and current and to informed us if your
personal data changes during your relationship with us.
Our website may include links to
third-party websites, plug-ins and applications. Clicking on those links or
enabling those connections may allow third parties to collect or share data
about you. We do not control these third-party websites and are not responsible
for their privacy statements. When you leave our website, we encourage you to
read the Privacy Policy of every website you visit.
Personal data, or personal
information, means any information about an individual from which that person
can be identified. It does not include data where the identity has been removed
(anonymous data).
We may collect, use, store and
transfer different kinds of personal data about you which we have grouped
together follows:
·
Identity Data includes first name, last name.
·
Contact Data includes contact address, email
address, social media account information and telephone numbers.
·
Financial Data includes details about payments
to and from you. If you choose to pay by credit or debit card we will also ask
you for your credit/debit card details. Full card details are only held by
approved providers, not by us. All we hold is the card type and last 4 digits
of your card number. If you set up a Direct Debit instruction in favour of us
then your bank account details will be stored on the our database.
·
Transaction Data includes, details of goods or
services you have purchased through us.
·
Technical Data includes internet protocol (IP)
address, your login data, browser type and version, time zone setting and
location, browser plug-in types and versions, operating system and platform and
other technology on the devices you use to access this website.
·
Profile Data includes your username and
password, purchases or orders made by you, saved responses to commonly asked
event / membership questions, your interests, preferences, feedback and survey
responses.
·
Usage Data includes information about how you
use our website, products and services.
·
Marketing and Communications Data includes your
preferences in receiving marketing from us and our third parties and your
communication preferences.
We may also collect, use and share
Aggregated Data such as statistical or demographic data for any purpose.
Aggregated Data may be derived from your personal data but is not considered
personal data in law as this data does not directly or indirectly reveal your
identity. For example, we may aggregate your Usage Data to calculate the
percentage of users accessing a specific website feature. However, if we
combine or connect Aggregated Data with your personal data so that it can
directly or indirectly identify you, we treat the combined data as personal
data which will be used in accordance with this Privacy Policy.
Where we need to collect personal
data by law, or under the terms of a contract we have with you and you fail to
provide that data when requested, we may not be able to perform the contract we
have or are trying to enter into with you.
In this case, we may have to cancel
a service you have with us but we will notify you if this is the case at the
time.
We use different methods to collect
data from and about you including through:
·
Direct interactions. You will give us your
Identity, Contact, Financial, Transaction data where applicable, your personal
data by completing and submitting a form through our website or by
corresponding with us by email, phone, messenger services or post. This
includes personal data you provide when you:
1.
apply for our services;
2.
create an account on our website;
3.
subscribe to our service or publications;
4.
submit a paper-based Direct Debit Mandate form;
5.
request marketing to be sent to you; or
6.
give us some feedback.
·
Automated technologies or interactions. As you
interact with our website, we may automatically collect Technical Data about
your equipment, browsing actions and patterns. We collect this personal data by
using cookies, server logs and other similar technologies. Please see our
Cookie Policy for further details.
·
Third parties. We may receive personal data
about you from various third parties as set out below:
o
Technical Data from the following parties:
§
Analytics providers such as Google based outside
the EU;
o
Contact, Financial and Transaction Data from
providers of technical, payment and delivery services such as payments
providers based outside the EU and BACS based inside the EU.
We will only use your personal data when the law allows us
to. Most commonly, we will use your personal data in the following
circumstances:
Where we need to perform the contract we are about to enter
into or have entered into with you.
Where it is necessary for our legitimate interests (or those
of a third party) by which we mean the interest of our business in conducting
and managing our business to enable us to give you the best service and the
best and most secure experience. We make sure we consider and balance any
potential impact on you (both positive and negative) and your rights before we
process your personal data for our legitimate interests. We do not use your
personal data for activities where our interests are overridden by the impact
on you (unless we have your consent or are otherwise required or permitted to
by law). You can obtain further information about how we assess our legitimate
interests against any potential impact on you in respect of specific activities
by emailing us on info@justplanters.co.uk.
Where we need to comply with a legal or regulatory
obligation we are subject to.
Generally, we do not rely on consent as a legal basis for
processing your personal data other than in relation to Medical Data or to
sending third party direct marketing communications to you via email or text
message.
You have the right to withdraw consent to marketing at any
time by:
·
changing your marketing preferences via your We
Account;
·
making use of the “unsubscribe” link in emails;
and/or
·
emailing us at info@justplanters.co.uk
You have the right to withdraw consent to our processing of
personal data at any time by emailing us on info@justplanters.co.uk. However,
this will not affect the lawfulness of any processing carried out before you
withdraw your consent.
We use your personal information in the following ways:
·
to provide you with our services and to create
and deliver the products you have requested and contact you regarding your use
of the services. Such use is necessary to respond to or implement your request
and for the performance of the contract between you and us.
·
As necessary for certain legitimate business
interests, which include the following:
·
where we are asked to deal with any enquiries or
complaints you make;
·
to provide postal, email communications which we
think will be of interest to you; where you have given your consent to
receiving this information from us where required by law or otherwise in our
legitimate interests, provided these interests do not override your right to
object to such communications. If you change your mind and would rather not
receive this information please send an email at any time to info@justplanters.co.uk.
·
if you ask us to delete your data or to be
removed from our marketing lists and we are required to fulfil your request, to
keep basic data to identify you and prevent further unwanted processing; and
·
to (a) comply with legal obligations, (b)
respond to requests from competent authorities; (b) protect our operations; (c)
protect our rights, safety or property, and/or that of our affiliated
businesses, you or others; and (d) enforce or defend legal rights, or prevent
damage.
·
With your consent, we may use your purchased
product/service to promote and advertise our business, including (a) in our
shop and in our printed publications, presentations, promotional materials
(including leaflets, brochures, stickers, bookmarks, posters, factsheets,
calendars); (b) on our website and other digital advertising of our services;
and (c) in social media forums such as Instagram and Facebook.
·
We may provide you with information about goods
or services, events and other promotions we feel may interest you. We will
contact you by email only with your consent, if this was given at the time you
provided us with the personal data. You can object to further marketing at any
time by checking and updating your contact details within your account, or
selecting the "unsubscribe" link at the end of all our marketing and
promotional update communications to you, or by sending us an email to info@justplanters.co.uk.
·
We may use your personal data for other purposes
which you have consented to at the time of providing your data.
As used in this Privacy Policy, “legitimate interests” means
our interests in conducting and managing our business. When we process your
personal data for our legitimate interests, we make sure to consider and
balance any potential impact on you, and your rights under data protection
laws. Our legitimate interests do not automatically override your interests.
We will not use your personal data for activities where our
interests are overridden by the impact on you, unless we have your consent or
those activities are otherwise required or permitted to by law. You have the
right to object at any time to processing of your personal data that is based
on our legitimate interests, on grounds relating to your particular situation
(for more information on your rights, please see “Your Data Protection Rights”
section below).
We will get your express opt-in
consent before we share your personal data with any company for marketing purposes.
You can ask us or third parties to stop sending you
marketing messages at any time by logging into the website and checking or
unchecking relevant boxes to adjust your marketing preferences or by following
the opt-out links on any marketing message sent to you or by emailing us on info@justplanters.co.uk
at any time.
Where you opt out of receiving these marketing messages,
this will not apply to personal data provided to us as a result of a
product/service purchase or other transactions.
You can set your browser to refuse all or some browser
cookies, or to alert you when websites set or access cookies. If you disable or
refuse cookies, please note that some parts of this website may become
inaccessible or not function properly. For more information about the cookies
we use, please see our Cookie Policy.
We will only use your personal data for the purposes for
which we collected it, unless we reasonably consider that we need to use it for
another reason and that reason is compatible with the original purpose. If you
wish to get an explanation as to how the processing for the new purpose is
compatible with the original purpose, please email us on info@justplanters.co.uk.
If we need to use your personal data for an unrelated
purpose, we will notify you and we will explain the legal basis which allows us
to do so.
Please note that we may process your personal data without
your knowledge or consent, in compliance with the above rules, where this is
required or permitted by law.
We require all third parties to whom we disclose your data
in accordance with this policy to respect the security of your personal data
and to treat it in accordance with the law.
We will pass on your Identity, Contact, Transaction and,
where applicable, personal data, to the Organisation supplying the service or
providing the facility to purchased goods.
If you pay for a transaction by credit or debit card we pass
your Identity, Contact and Financial details to approved payments providers to
process your card payment. If you choose to pay for a transaction by direct
debit we will pass your Identity and Financial details to BACS to set up and
process your direct debit instruction.
Please check their own Privacy Policy/Terms & Conditions
to see how they will use this data to manage your activity / purchase.
We will transfer your personal data to the following
specific processors:
IT Studio NI- which provides sales and marketing, daily
administration and general customer facing services to us.
We may also have to share your personal data with the
parties set out below for the purposes set out in the table in in the
"Purposes for which we will use your personal data" section above.
Service providers acting as processors based within the EU
who provide webhosting, back-up and other IT and system administration
services.
·
Professional advisers acting as processors or
joint controllers including lawyers, bankers, auditors and insurers based in
the United Kingdom who provide consultancy, banking, legal, insurance and
accounting services.
·
HM Revenue & Customs, regulators and other
authorities acting as processors or joint controllers based in the United
Kingdom who require reporting of processing activities in certain circumstances.
·
Third parties to whom we may choose to sell,
transfer, or merge parts of our business or our assets. Alternatively, we may
seek to acquire other businesses or merge with them. If a change happens to our
business, then the new owners may use your personal data in the same way as set
out in this Privacy Policy.
We do not allow our third-party service providers to use
your personal data for their own purposes and only permit them to process your
personal data for specified purposes and in accordance with our instructions.
We have put in place appropriate security measures to
prevent your personal data from being accidentally lost, used or accessed in an
unauthorised way, altered or disclosed. In addition, we limit access to your
personal data to those employees, agents, contractors and other third parties
who have a business need to know. They will only process your personal data on
our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected
personal data breach and will notify you and any applicable regulator of a
breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as
necessary to fulfil the purposes we collected it for, including for the
purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal
data, we consider the amount, nature, and sensitivity of the personal data, the
potential risk of harm from unauthorised use or disclosure of your personal
data, the purposes for which we process your personal data and whether we can
achieve those purposes through other means, and the applicable legal
requirements.
By law we have to keep basic information about our customers
(including Contact, Identity, Financial and Transaction Data) for six years
after they cease being customers for tax purposes.
Any data we are not required to hold for tax or other legal
purposes will be held for no more than 3 years following the event or
membership for which it was gathered.
In some circumstances you can ask us to delete your data:
see Request erasure below for further information.
In some circumstances we may anonymise your personal data
(so that it can no longer be associated with you) for research or statistical
purposes in which case we may use this information indefinitely without further
notice to you.
Under certain circumstances, you have rights under data
protection laws in relation to your personal data. You have the right to:
·
Request access to your personal data (commonly
known as a "data subject access request"). This enables you to
receive a copy of the personal data we hold about you and to check that we are
lawfully processing it.
·
Request correction of the personal data that we
hold about you. This enables you to have any incomplete or inaccurate data we
hold about you corrected, though we may need to verify the accuracy of the new
data you provide to us.
·
Request erasure of your personal data. This
enables you to ask us to delete or remove personal data where there is no good
reason for us continuing to process it. You also have the right to ask us to delete
or remove your personal data where you have successfully exercised your right
to object to processing (see below), where we may have processed your
information unlawfully or where we are required to erase your personal data to
comply with local law. Note, however, that we may not always be able to comply
with your request of erasure for specific legal reasons which will be notified
to you, if applicable, at the time of your request.
·
Object to processing of your personal data where
we are relying on a legitimate interest (or those of a third party) and there
is something about your particular situation which makes you want to object to
processing on this ground as you feel it impacts on your fundamental rights and
freedoms. You also have the right to object where we are processing your
personal data for direct marketing purposes. In some cases, we may demonstrate
that we have compelling legitimate grounds to process your information which
override your rights and freedoms.
·
Request restriction of processing of your
personal data. This enables you to ask us to suspend the processing of your
personal data in the following scenarios: (a) if you want us to establish the
data's accuracy; (b) where our use of the data is unlawful but you do not want
us to erase it; (c) where you need us to hold the data even if we no longer
require it as you need it to establish, exercise or defend legal claims; or (d)
you have objected to our use of your data but we need to verify whether we have
overriding legitimate grounds to use it.
·
Request the transfer of your personal data to
you or to a third party. We will provide to you, or a third party you have
chosen, your personal data in a structured, commonly used, machine-readable
format. Note that this right only applies to automated information which you
initially provided consent for us to use or where we used the information to
perform a contract with you.
·
Withdraw consent at any time where we are
relying on consent to process your personal data. However, this will not affect
the lawfulness of any processing carried out before you withdraw your consent.
If you withdraw your consent, we may not be able to provide certain services to
you. We will advise you if this is the case at the time you withdraw your
consent.
If you wish to exercise any of the rights set out above,
please email us on info@justplanters.co.uk.
You will not have to pay a fee to access your personal data
(or to exercise any of the other rights). However, we may charge a reasonable
fee if your request is clearly unfounded, repetitive or excessive.
Alternatively, we may refuse to comply with your request in these
circumstances.
We may need to request specific information from you to help
us confirm your identity and ensure your right to access your personal data (or
to exercise any of your other rights). This is a security measure to ensure
that personal data is not disclosed to any person who has no right to receive
it. We may also contact you to ask you for further information in relation to
your request to speed up our response.
We try to respond to all legitimate requests within one
month. Occasionally it may take us longer than a month if your request is
particularly complex or you have made a number of requests. In this case, we
will notify you and keep you updated.